By placing an order with retrovausa, you acknowledge and agree to the terms outlined in this Returns & Refund Policy. As all items are made-to-order, certain limitations apply to cancellations, returns, and refunds.

To cancel or modify your order, contact our customer support team within 2 hours of placing your order.

We will do our best to assist; however, once production begins, cancellations or modifications may no longer be possible.

For standard (non-customized) products, customers have the right to return eligible items within 14 days of receiving delivery, without providing a reason.

Customized, personalized, print-on-demand, and made-to-order products are exempt from this 14-day right to return unless they arrive damaged, defective, or incorrect.

If you wish to request a return, refund, or replacement, please contact us at [email protected] within:

14 days of delivery for standard (non-customized) products returned under the right to return; or

30 days of delivery for items that are damaged, defective, incorrect, or otherwise eligible for review under this policy.

When contacting us, please include:
Your full name
Order number
Clear photos of the item and packaging
A brief description of the issue or reason for return

Our support team will review your request and respond within 1–2 business days with the next steps and, where applicable, the correct return address.

Once your return request is approved, our support team will provide the correct return address. Do not return items to the address on the original package.

All returned items undergo a quality inspection. Return shipping costs and refund eligibility will be determined based on the nature of your request.

In certain cases, we may offer a partial refund or courtesy refund without requiring the item to be returned.

We will provide a full refund for the following issues:

• Missing items from your order
• Incorrect item received
• Production defects or printing errors
• Damage caused during shipping
• Items returned to sender by the carrier without explanation

Manufacturing & Display Notice: Minor variations in color, print placement, or measurements may occur due to screen displays and manual production. These do not qualify as defects.

Once your refund is approved, please allow 3–5 business days for processing. Refunds are issued to the original payment method only. Processing time may vary depending on your bank or payment provider.